Last updated: January 2025
1. Information We Collect
Account Information: Name, email address, company information, and authentication data provided when you register or sign in.
Usage Data: Metadata related to the documents you upload, processing history, generated proposals, and interactions within the Service.
Support Communications: Interactions with our support or sales teams, including emails and chat logs when available.
2. Document & Proposal Processing
Uploaded files are processed temporarily using secure cloud infrastructure. We retain intermediate data only as long as needed to deliver the output you request.
Generated proposal content is stored in your account history so you can download, edit, or delete it. You control retention by removing proposals from your history.
3. How We Use Personal Information
To operate and maintain the Service, including authenticating users, processing documents, and delivering downloadable proposals.
To communicate with you about product updates, feature announcements, billing, and support.
To secure the Service, prevent misuse, and comply with legal obligations.
4. Legal Bases for Processing (EEA/UK Users)
We process personal data under the following legal bases: (a) Contract necessity for providing the Service; (b) Legitimate interests such as improving security and user experience; and (c) Compliance with legal obligations.
5. Data Sharing & Subprocessors
We use trusted third-party providers for hosting, storage, AI inference, analytics, and payment processing. Each provider is bound by contractual safeguards and data protection obligations.
We do not sell personal information. We only share data with subprocessors necessary to deliver the Service, or when required by law.
6. Data Retention
Account information is retained while your subscription remains active. You may request account deletion at any time.
Uploaded documents are deleted within 24 hours of processing unless you explicitly save them. Generated proposals remain in your history until you delete them or your account is closed.
7. Security Practices
We implement administrative, technical, and physical safeguards including encryption in transit, scoped access controls, audit logging, and regular vulnerability assessments.
If we become aware of a data breach that affects your personal information, we will notify you and relevant authorities in accordance with applicable laws.
8. Your Rights
Depending on your jurisdiction, you may have rights to access, correct, delete, restrict processing, or request portability of your personal information.
You may withdraw consent for optional communications at any time by using unsubscribe links or contacting us at support@takeoffconvert.com.
9. International Transfers
We operate primarily in the United States. When transferring personal data outside your country, we rely on lawful transfer mechanisms such as Standard Contractual Clauses.
10. Children's Privacy
The Service is not directed to individuals under 18. If we learn that we have collected personal information from a minor without verifiable parental consent, we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy to reflect operational or legal requirements. We will notify you of material changes via email or in-product messaging, indicating the effective date at the top of this page.
12. Contact Us
For privacy inquiries, data subject requests, or security reports, contact support@takeoffconvert.com.